Be still my analogue heart!


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My godmother was in hospital a few years ago having her right knee reconstructed. On operation day, the surgeon came in and carefully marked her leg with a black texta before she was wheeled into the theatre. He wanted to ensure there was no mistake about which knee was due for operation! Isn’t it funny? Despite all our advancements in technology and medicine, this simple step with the most basic of tools is still crucial to preventing error.

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Social norms: your waiter says more than you think


Yamini Naidu Business Storytelling.

During a recent commute between meetings, I found myself tuned into an interview with a psychology researcher. The discussion focused on how restaurant-goers tend to order more when served by heavy waiting staff.

Diners ordered significantly more items when served by heavy waiting staff with high body mass indexes, compared with waiting staff with low body mass indexes,’according to research fromCornell University and the University of Jena, ‘The impact was the same regardless of the diner’s own BMI.’

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